Frequently Asked Questions (FAQ)
A few of the more frequently asked questions regarding this website.
Q: I signed up for an account, but never got an email containing my password.
A: I've been having a problem with "comcast" and "roadrunner" (among others) email servers bouncing my sign-up notifications back to me as "spam". I'm working on an automated solution, but for now, please contact us and we'll find and forward your email to you. Also, please check that you add "fuelclinic.com" to any of your trusted senders in your spam-blocking software.
Q: I have my password, but I want to change it - how do I change my password?
A: Once you log-in to your account, you'll see your username (email address) in the upper right corner of the screen. Click your name, then you'll see your user profile. Inside your profile, you will see a link called "Change Password" - click that link and follow the instructions.
Q: Do you have a version that keeps track of miles in kilometres and litres? Unfortunately us Canadians have gone metric and sometimes it is a pain. - Glenn
Yes - FuelClinic loves Canadians! The website can display all of your data in metric units - there are a couple of ways to do it.
Q: I have my fuel records in an spreadsheet format - can I import them into FuelClinic?
A: Yes! I have an import script that can import a .csv file (which is a standard method for sharing spreadsheet data). This script is still in development, and not yet available on the website - but if you email me at firstname.lastname@example.org with the .csv file attached and instructions on which vehicle to add the receipts to, I'll be happy to do this for you.
Q: Can I export my data out of FuelClinic?
Yes! The export feature is in development too, but will allow you to export your data to
a .csv file, a printable .pdf file, a printable text file, or an XML document.
If you have any questions you'd like to have answered, or added to the FAQ, additional customer service support is available at Get Satisfaction... Your comments are appreciated!
Start tracking your fuel mileage Proven Technique - If you don't know where you started, how can you know if the things you are trying are actually helping you? Begin today tracking your own fuel mileage. Our records indicate a 6% improvement in fuel economy just by tracking performance and being aware of consumption. Knowing how much you consume and how much you are saving will go a long way to encouraging you to continue improving. FuelClinic.com is an easy and free way to track your mileage. Alternatively, some people prefer a pen and paper log book, or an excel spreadsheet. Find out how you can track your mileage here. Read Them All Submit a Tip